Effective date: 8 September 2026
Clear, accurate answers to common questions about Prerana Mobile.
A. About Prerana
What is Prerana Mobile?
Prerana Mobile is an artificial-intelligence-assisted educational learning application created by WISDOMKRAFT EDUTECH SERVICES PRIVATE LIMITED. It provides study assistance, topic explanations, practice exercises, learning summaries, and educational tools to help learners study effectively.
Who is Prerana Mobile for?
Prerana Mobile is designed for learners aged 6 and above. It supports individual study as well as educational arrangements managed by parents, legal guardians, teachers, and schools.
Is Prerana free?
Yes. Prerana Mobile is currently offered free of charge. Users remain responsible for standard device and internet service charges from their service providers.
B. Accounts and Access
Who can use Prerana?
Learners aged 6 and above, parents, legal guardians, teachers, and school administrators can use Prerana Mobile to support educational activities.
Can children use Prerana?
Yes. Children aged 6 and above can use Prerana Mobile. For children under 13 years of age, access is permitted only with required parental or legal guardian consent and verification.
Can parents, guardians, teachers, or schools use Prerana?
Yes. Parents, legal guardians, teachers, and school administrators can use Prerana Mobile to set up, oversee, or support educational accounts and study activities for learners in their care.
Is parental/guardian consent required for children under 13?
Yes. Parental or legal guardian consent and verification are required before any child under 13 years of age can set up an account or use Prerana Mobile.
C. Learning and AI
What can Prerana help with?
Prerana Mobile helps learners with study resources, step-by-step topic explanations, doubt resolution, practice exercises, learning summaries, and progress tracking across academic subjects.
What does the AI feature do?
The AI feature serves as an interactive learning tutor and assistant. It reviews study questions, topics, and learning materials provided by users to generate tailored educational explanations, summaries, and study guidance.
Does Prerana use Google Gemini?
Yes. Prerana Mobile uses Google Gemini as the service provider for its AI-enabled educational functionality.
Can AI-generated answers be wrong?
Yes. AI-generated responses may sometimes be incomplete, inaccurate, outdated, or unsuitable. Learners should independently review important information and verify answers against official curriculum materials, textbooks, or teacher guidance.
Should AI output be relied on for important decisions?
No. AI features are provided solely as an educational learning aid. They do not provide professional, legal, medical, financial, safeguarding, or emergency advice and must not be relied upon for urgent or high-risk decisions.
D. Learning Materials
Can I upload notes or learning materials?
Yes. Where supported by application features, users may submit or upload study notes, document files, questions, or learning materials to receive AI learning assistance or organize study resources.
What should I consider before uploading materials?
You must ensure that you own or have permission to share any material you upload. Do not upload confidential information, private personal details of others, copyrighted content without permission, or inappropriate material.
E. Privacy and Safety
How is my information handled?
Your information is handled in accordance with the Prerana Mobile Privacy Policy. We collect and use information only to provide, maintain, support, and protect our educational services, safeguard users, and comply with applicable law.
What information should I avoid sharing?
You should avoid sharing unnecessary personal details, contact information, financial details, sensitive identifiers, or confidential family information in learning prompts, questions, or uploaded notes.
How does Prerana support younger learners?
Prerana Mobile enforces parental consent requirements for children under 13, maintains child privacy protections, avoids collecting unnecessary personal data, and supports parent and teacher involvement in young learners' education.
F. Account and Data Deletion
How can I delete my account and personal information?
Account and personal information deletion is already implemented and available directly within Prerana Mobile. You can request account closure and deletion of your personal information through the app settings or by emailing support at murshidsmartguru@gmail.com.
G. Support
How can I contact Prerana?
You can contact our team at murshidsmartguru@gmail.com for help with the app, learning features, privacy questions, or general support.