PRERANA MOBILE PRIVACY POLICY

1. Introduction and Scope

This Policy applies to Prerana Mobile, its official website, and associated support interactions. The Company may update this Policy when the Service, legal requirements, or data practices change. The effective date at the top indicates the current version.

2. Company and Privacy Contact

The company responsible for handling information for Prerana Mobile is WISDOMKRAFT EDUTECH SERVICES PRIVATE LIMITED, located at #237, aralegudi, Cottonpet, bengaluru-53, India. For privacy questions, data inquiries, or safety concerns, contact murshidsmartguru@gmail.com or visit https://prerana.smartguru.in/.

3. Information Provided by Users

Users may provide account details, profile preferences, study questions, prompts, answers, feedback, and other information needed to use Service features. A parent, legal guardian, teacher, or school administrator may provide or manage information on behalf of a learner where authorized. Users should not submit unnecessary sensitive personal information, another person's private details, or material they are not authorized to share.

4. Account-Related Information

Some features require setting up an account. The Service handles account details, registered email addresses, user identifiers, and profile information necessary to manage account access and connect the application to the Service. Users must keep their account details accurate and maintain control over their account access.

5. Educational and Learning Information

The Service processes educational information such as selected subjects, chapters, viewed learning resources, practice exercise activity, quiz responses, scores, progress snapshots, achievements, and learning records. This information is used to display progress, customize study experiences, and provide educational features.

6. Uploaded Materials and User Content

Where supported by features, users may submit or upload study notes, document files, images, questions, or learning materials. The Company processes submitted material to provide the requested educational feature, including AI-assisted learning resources. Users remain responsible for having necessary permissions for any submitted material.

7. Prompts and AI Interactions

When a user interacts with an AI-enabled feature, the Service processes the user's prompt, question, selected study context, uploaded material, and resulting interaction to generate educational explanations or resources. Prompts and interactions may be linked with the user's account or study context to maintain learning continuity, support safety, and fulfill requests.

8. AI-Generated Content and Google Gemini

Prerana Mobile uses Google Gemini as the service provider for applicable AI-enabled educational functionality. Questions, prompts, selected study context, and applicable learning material may be processed through Google Gemini when an AI feature is used. AI-generated content is an educational aid and may occasionally be inaccurate or incomplete. Users should review important information against course materials or teacher guidance.

9. Information About How the App Is Used

To operate, protect, and troubleshoot the Service, the application may process basic information about the device used to access the app, display preferences, learning activity state, and general operational status. The application stores basic preferences and learning progress locally on the user's device. Clearing application data or device storage removes locally saved information.

10. How Information Is Used

Information is used to:

Verify account access and manage user accounts;

Deliver study materials, tutoring assistance, and interactive practice;

Process prompts, questions, and uploaded learning materials;

Track and display learning progress;

Operate, protect, maintain, and troubleshoot the Service;

Respond to support inquiries, safety concerns, and legal requests; and

Comply with applicable legal requirements.

The Company limits information collection and use to purposes reasonably connected with providing, securing, supporting, and improving the educational service.

11. How Information May Be Shared

Information may be shared with service providers that assist in operating, hosting, protecting, and supporting the Service, including Google Gemini for AI-enabled features. Information may also be disclosed where required by law, court order, protection of safety or rights, or investigation of illegal activity. Authorized parents, guardians, teachers, or schools may access learning information where provided by an institutional or family account arrangement.

12. Third-Party Services

The Service relies on service providers to assist with services used to operate the app and AI processing through Google Gemini. Third-party service providers handle information in accordance with their service terms and privacy practices.

13. Children and Younger Learners

Prerana Mobile is designed for learners aged 6 and above. Children under 13 years of age may use the Service only where required parental or legal guardian consent and verification are completed. Parents and guardians should supervise their child's study activities and review AI outputs. Teachers and schools utilizing Prerana Mobile should communicate applicable classroom guidelines to learners.

14. Parental Consent and Verification

Parental or legal guardian consent and verification are required before a child under 13 can use the Service. Parents or guardians may contact murshidsmartguru@gmail.com with questions or privacy requests concerning a child's account. The Company may request reasonable confirmation of identity and authority before fulfilling requests.

15. Protection of User Information

The Company takes reasonable administrative, physical, and organizational measures to protect user information from unauthorized access, loss, or misuse. Users are responsible for maintaining the confidentiality of information used to access the account and protecting access to their device.

16. Retention

Personal and educational information is retained as needed to provide the Service, maintain learning progress, support safety, resolve disputes, and comply with legal obligations, subject to applicable law.

17. Account and Personal-Information Deletion

Account and personal-information deletion is already available in Prerana Mobile. Users, parents, or legal guardians may request account closure and deletion of personal information directly within Prerana Mobile app settings or by emailing support at murshidsmartguru@gmail.com. Requests are handled subject to identity verification and legal requirements.

18. User Rights and Requests

Subject to applicable law, users, parents, and legal guardians may inquire about, access, correct, update, or request deletion of their personal information by contacting murshidsmartguru@gmail.com with sufficient detail to identify the account.

19. International Processing

Information may be processed by the Company or its service providers in locations where services are operated, subject to appropriate contractual and legal protections.

20. Website-Related Information

The official website may use standard website features needed for the website to operate properly, support user preferences, safety, and normal site functions. Additional details are available on the website.

21. Policy Changes

The Company may update this Privacy Policy from time to time to reflect changes in the Service, law, or data practices. The updated version will state its effective date at the top of the policy.

22. Contact Information

WISDOMKRAFT EDUTECH SERVICES PRIVATE LIMITED#237, aralegudi, Cottonpet, bengaluru-53, IndiaEmail: murshidsmartguru@gmail.comWebsite: https://prerana.smartguru.in/